What hours do you actually work?
Seven days a week, 6am to 6pm. Outside those hours, ring anyway and tell us
what has stopped working: we will tell you whether it needs someone tonight
or whether it can safely wait until morning, and that conversation costs you
nothing. We would rather give you an honest answer on the phone than a
reassuring one, and if somebody closer could genuinely be there sooner on a
serious fault, we will say so.
My safety switch will not reset. What should I do?
Leave it off and work out what is on that circuit. A device that refuses to
reset is detecting a fault, and forcing it is the one thing not to try.
Unplugging everything on the circuit and then resetting will often tell you
whether the fault is in an appliance or in the wiring, which is genuinely
useful information to have before anyone attends.
There is a burning smell but nothing looks wrong. Is that an emergency?
Treat that as urgent. Hot-plastic smell around a point, a switch or the board
means something is heating that should not be, and it is frequently not
visible from the outside. If you can safely turn off the circuit or the main
switch, do that and call. This is the fault we would rather come out for
unnecessarily than be called about the next day.
The whole street is out. Do I need an electrician?
No. If your neighbours are out too it is a distribution problem and your
distributor handles it. If the street has power and you do not, the fault is
on your side of the meter and that is ours. Checking a neighbour’s lights is
the fastest thing you can do before calling anyone.
Can you get a business trading again the same night?
Often, and it is the first thing we look at. If the fault sits on one circuit
we can usually isolate it and leave the rest live, which is enough for most
premises to open. Where refrigeration is involved we look at that first,
because stock is the expensive part. We will tell you within the first visit
whether trading is realistic or not.
Are you licensed and insured?
Absolutely, our team of trusted electricians are fully licensed and insured. We
have public liability insurance, and if required, just let our team know that
you’d like to view our documentation.
Our team are NECA (National Electrical Contractors Association) accredited,
which means they are trained to work safely and to current Victorian standards,
and they keep that training current as the standards change.
We are strict about hiring. Every electrician who attends a job is licensed,
experienced and background checked.
Can you issue a Certificate of Electrical Safety?
We can, and do. Our licensed electricians complete and sign a Certificate of
Electrical Safety for the work that requires one, and lodge it with Energy Safe
Victoria. It records that the work meets the wiring rules. You keep a copy for
your own records, and it is worth filing: it is the document a buyer, insurer
or property manager will ask for later.
Is it safe to attempt a DIY repair or should I call an electrician?
That really depends on one factor. Are you a licensed electrician?! If not, the
answer is a simple, ‘No, don’t do it’. As tempting as it may be to save money,
or use skills learnt elsewhere, electrical work carries huge risks and it’s just
not worth attempting on your own.
Find a licensed team that is affordable, reliable and has the qualifications and
experience to sort the problem out. If budget is a constraint, talk to us about what options we
can provide. We offer highly competitive rates, efficient service timeframes
and most of all, you can rely on the safety of our work.
Do you offer both residential and commercial electrical work?
We certainly do. We can help with electrical work for your home or business,
whether it’s a new design and installation, during renovations or for regular
servicing or maintenance. We work with clients right across the Bayside region
of Melbourne, and Melbourne CBD, for everything from minor residential work
through to large industrial installations.
Can you help install or repair internet and phone cables?
We certainly can help with this. Our electrical contractors have the necessary
certifications and licenses to perform this type of electrical service, which
are issued by the Australian Communications and Media Authority (ACMA). This
type of licence shows that our team have completed the correct training to work
with data cables, and that work will be carried out under the Australian
Standards framework for wiring.
Can you assist with smoke alarm compliance?
We sure can. It’s imperative to ensure that your smoke alarms are serviced and
maintained on a regular basis. We are able to install new systems, including
smoke alarms, carbon monoxide detection systems and other systems to detect
smoke and fire, but generally, we are called out to maintain existing systems.
We can help you service your home system, and also provide services to realties
and body corporates.
How often should I schedule an electrical safety inspection?
This really depends on the purpose of your safety inspection, as there are
different guidelines for workplaces and homes. For some workplaces, testing will
be required more than once a year. In your home, it’s worth doing an inspection
every 5 years or so, but this can vary greatly depending on the age and history
of the building.
We can provide a detailed check on residential properties or commercial
electrical devices, cables, appliances, switchboards and wiring, to ensure your
safety and also compliance. If you have a specific electrical problem, we can
have a team member attend and perform testing and electrical fault finding, to
identify the fault and the right way to fix it.
Can you assist with advice in reducing my energy usage?
We certainly can. Our fully licenced electricians and electrical contractors can
give you advice and recommend solutions to increase your energy efficiency.
There are many ways that most households can decrease their energy consumption.
Common suggestions include installing energy-efficient lighting, using
energy-efficient appliances and utilising timers and smart technology for
lighting and other switches.
In some cases, large changes will be required for long-term benefits, but often
it’s a number of small changes that will make the difference.
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